Terms
The use of our services or creation of an Account with EscapeNet requires that you agree to the following agreements. We operate our business with the customer at the forefront of our decisions. We proudly support & comply with the telecommunications consumer protection code.
our customer terms
| Document | Version | Last Updated | Download |
|---|---|---|---|
| Our Customer Terms - SFOA | V4.1 | 8/06/2018 |  |
| Customer Service Guarantee Standard 2011 | v1.0 | 18/03/2014 | |
| Customer Service Guarantee Waiver | v1.0 | 18/03/2012 | |
| ADSL Service Supplement | v1.8 | 18/03/2006 | |
| Telephone Service Supplement | v1.0 | 23/3/2009 | |
| Dial-Up Service Supplement | v5.3 | 1/7/2005 | |
| NBN Service Supplement | v1.02 | 14/06/2015 | |
| OCV Service Supplement | v1.1 | 1/7/2005 | |
| Wireless Service Supplement | v1.0 | 23/3/2009 | |
Other Policies & important information
| Document | Version | Last Updated | Download |
|---|---|---|---|
| Acceptable Usage Policy | v3.0 | 25/3/2014 | |
| Privacy Statement | v1.1 | 10/10/2015 | |
| Security Policy | v1.0 | 20/3/2014 | |
| Appointment of Authorised Representative | v2.4 | 25/3/2009 | |
| Complaint Handling Process | v2.0 | 18/9/2018 | |
| Financial Hardship Policy Summary | v3.4 | 2/9/2019 | |
| Financial Hardship Policy | v3.4 | 2/9/2019 | |
| Spend Management Tools | v1.0 | 1/9/2018 | |
| Warranty Information | v1.0 | 28/3/2014 | |
| Direct Debit Service Agreement | v2.4 | 25/3/2009 | |
Critical Information Statements
All of our critical information statements are available online on the respective product pages. However, for ease of reference we have compiled a summary in a single page. Please visit our Critical Information Statement summary page for the current and historic reference.
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